Raevsky — service
Emergency Website Help
Your website won’t open, it’s been hacked or leads have stopped coming in. I set my other work aside and start within two business hours, on weekdays.
- First two hours
- from €400$499
- I start work
- within 2 business hours
I work with any website — built by me, by another agency, by you or with AI.
01 — When you need it
When to call
The website won’t open
Instead of pages, you see an error, a blank white screen or “site unavailable”.
The website has been hacked
Ads you didn’t place, redirects to other sites, a warning from the browser or your host.
Leads aren’t coming in
The form sends, but no email arrives. Customers tell you they can’t reach you.
Something broke after an update
The layout fell apart, pages disappeared, the cart or booking stopped working.
Your host blocked the website
You got an email about a virus, overload or non-payment.
No access
The admin panel won’t open, the password is lost, the previous developer doesn’t reply.
02 — Prices
How much it costs
Emergency help costs twice the regular hourly rate: to work on your website right away, I set other clients’ work aside.
I built your website
€400$499
first two hours, paid upfront
€200$249 — each additional hour
A website built by someone else
Built by another agency, by you or with AI
€490$590
first two hours, paid upfront
€240$299 — each additional hour
It costs more because I have to learn an unfamiliar website on the fly, under pressure.
If two hours aren’t enough, I’ll tell you how much more time is needed and continue once you agree.
Prices exclude VAT. Invoice, bank transfer.
03 — How it works
Step by step
01
Request
The form below or a call: your website address and what happened.
02
Reply and invoice
Within one business hour I confirm when I’ll start and send an invoice for the first two hours.
03
Access
Hosting, admin panel, domain. I’ll show you how to share them safely.
04
Recovery
I get the website working again: from a backup, by cleaning it up after a hack or by rolling back an update.
05
Report
What happened, what was done and what to change so it doesn’t happen again.
04 — Terms
Good to know
When I work
Weekdays, Monday to Friday. I can’t promise nights or weekends: if I’m able to, we’ll arrange it separately.
What’s not included
Rebuilding the website and new features: after the recovery, separately, by estimate. A legal assessment of a data breach is a question for a lawyer.
If the website can’t be saved
I’ll tell you straight away as soon as I know, and suggest what to do next.
05 — Questions
Questions and answers
Q1You didn’t build my website — will you take it on?
Yes, on any platform: WordPress, Tilda, Wix, Webflow, Framer, Lovable and others. The rate for someone else’s website is higher because I have to figure it out on the fly.
Q2What if two hours aren’t enough?
I’ll tell you how much more time is needed and continue only once you agree. If the website can’t be saved, I’ll say so directly and suggest options.
Q3How do I share access safely?
Don’t send passwords as plain text in a messenger. I’ll suggest a convenient way: a temporary admin user or a password manager. After the work, you can change your access details.
Q4How do I make sure this doesn’t happen again?
On a subscription, I make daily backups, update the website and keep an eye on it. That prevents many breakdowns. And if the website does break after an update, a hack or a hosting failure, I fix it urgently at no extra charge: that’s included in the subscription, and so is restoring from a backup. Other urgent work is €80$99 an hour, the same as a regular subscription hour. The subscription starts at €149$199 a month. About the subscription
Call for help
Describe what happened. I’ll reply within one business hour and tell you when I’ll start.